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Keyp Review Policy
At Keyp, we believe trust is built through honest and transparent feedback. Our review system allows hosts and renters to share genuine experiences, helping the community make informed booking and hosting decisions. This policy ensures that all reviews on Keyp are authentic, fair, and useful.
Reviews Should Be Unbiased
- Reviews must reflect genuine experiences and should not be influenced by coercion, threats, incentives, or manipulation.
- Renters and hosts may not offer or withhold reviews in exchange for discounts, refunds, or other benefits.
- Reviews should not be used to mislead or deceive Keyp or another party. For example, renters should not leave retaliatory reviews against a host for enforcing platform rules.
- Reviews must only be left for actual stays booked through Keyp. Fake reservations or self-reviews are strictly prohibited.
- Reviews should not be used to harm competition. Hosts may not post misleading reviews of listings they are affiliated with or competing against.
Reviews Should Be Relevant
- Reviews should provide helpful and accurate information about the renter’s or host’s experience.
- If a renter never checked in or canceled due to reasons unrelated to the stay, their review may be removed.
- Reviews must not contain explicit, discriminatory, fraudulent, illegal, or harmful content.
Reporting & Removal of Reviews
If a review violates this policy, it may be removed along with any associated ratings. Depending on the severity of the violation, Keyp may take further action, including restricting or suspending accounts.
To report a review that violates this policy, contact our support team.
Removing a Review You Wrote
If you wish to remove a review you have written, please contact our support team. Support@keyp.co.za
